We may have to verify your personal data before granting you permission to use our services. Under such circumstances, we will verify the data provided by you either by using generally accepted business practices or by checking data that we have already collected. In addition, we may require you to show your original identity documents and/or proof of address, and your personal data will only be used after it has been successfully verified.
The types of personal data that we collect from you will depend on the nature of your dealings with us. We may collect personal data from you under the following circumstances:
a. when you register for membership using our mobile app;
b. when you register to use or enter information into any of our interactive services (such as our blogs and forums);
c. when you use our website to register for any of our events;
d. when you use our website to purchase goods and services from us; and
e. when you contact us using our website.
We may, ourselves or through any of our affiliated, associated, related, subsidiary companies and/or companies under the common control of our ultimate holding company ("Group Companies") also collect your personal data from other sources including:
a. you directly;
b. you when you visit other websites operated by our Group Companies, use products or services offered by us or our Group Companies, or make a purchase from us or our Group Companies; and
c. commercially available sources.
In addition to any other details, we may also collect:
a. your account information, including your name, title, (mobile) phone number, postal address and email address;
b. your billing, credit card and transaction information (if you purchase a product or treatment from us);
c. correspondence records between you and us; and
d. information about your personal or professional interests, demographic data about you, information about your experiences with our products and services, as well as contact preferences, in order to provide you with further information about our products and services.
All of the information we and our Group Companies collect about you may be combined with other information that we or any of our Group Companies already hold. Please note that most of the goods, services, information, marketing and promotional materials on our website are not designed for children under the age of 18. If you are under the age of 18, you must obtain consent from your parent or guardian before providing us with any personal data.
As a customer of our company, visitor or user of our website, you may have to provide us with your personal data in order to be granted permission to (continue to) use any of our products and/or services. If the personal data that you provide to us is incomplete or incorrect, we may not be able to provide or continue providing our services to you. We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of or to your personal data shall comply with the requirements of this ordinance and statement. We may use and retain your personal data for the following purposes and for other purposes that shall be agreed between you and us or required by law at any time.
We collect your personal data in order to be able to provide our products and services, as well as conduct our business. We may use your personal data for the following purposes:
a. to provide you with various goods and services, marketing and promotional materials, event information and e-shopping items from our company and/or Group Companies;
b. to handle and follow-up on your calls, enquiries and complaints;
c. to contact you about administrative notices and notifications that are related to your use of our website, as well as to respond to your enquiries or requests;
d. to assist us with the development of our future marketing goals and/or joint promotional events with third parties;
e. to verify the identities of users of our website; and
f. to obtain statistics about our users, in order to analyse the utilisation rate of our website and assist in the further development of it.
Although you are not obliged to provide any data or information in response to a request from our website, failure to provide such data or information may result in our inability to provide you with products and services, information or marketing and promotional materials from our company or Group Companies. We do not sell, rent or trade your personal data to or with third parties. However, we may disclose your personal data to others in the following circumstances:
a. to any third-party suppliers of goods and services who have been duly authorised to use your personal data and help us with business development. Our third-party suppliers are required to use your personal data in accordance with our terms of service with them, as well as all the laws and regulations which apply to them in the territories in which they operate;
b. to agents who conduct business on behalf of our company;
c. to our Group Companies, so that you may receive information about products and services from our company or Group Companies and/or allow our company and Group Companies to provide goods and services to each other in our respective businesses;
d. in cases when we need to protect and defend our rights and property;
e. if we consider it to be necessary to comply with applicable laws and regulations; and
f. if we consider it to be necessary to maintain or improve our service standards.
Safeguarding your personal data is a priority for us and we will always strive to ensure that your personal data will be protected against unauthorised access. We have already implemented relevant electronic and management measures to safeguard, protect and secure your personal data.
Although we will do our best to protect and secure your personal data, we cannot guarantee the security of your personal data sent over the internet or any telecommunications networks, and any personal data that you transfer to us will be at your own risk.
You may request access to your personal data stored in our records and request us to make amendments to them at any time. If you would like to exercise your rights or have any questions, please contact our Customer Service Manager for assistance.
If you would like to access or amend your personal data, we may ask you to provide your personal details in order to verify your identity. We will endeavour to respond to your request within 10 working days and according to Section 28 of the Personal Data (Privacy) Ordinance, we may also charge you a reasonable fee for doing so.
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